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Terms Conditions That Cover Your Account

These terms govern how your 8lucky account works — from how you open it to how deposits and withdrawals are processed using Touch 'n Go eWallet, Boost, and GrabPay.

Account eligibility rulesDeposit & withdrawal conditionsTouch 'n Go eWallet, Boost, GrabPay scopeAccount suspension groundsGoverning jurisdiction

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What These Terms Actually Cover

8lucky Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you accept these terms in full. They apply to every action on your account — placing wagers, initiating a DuitNow transfer or FPX bank-in, requesting a withdrawal, or contacting support. We may update these terms when operational or regulatory conditions

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change; continued use of your account after an update means you accept the revised version. Where payment context is relevant, these terms apply equally whether you fund your account via Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, or CIMB Clicks. Your account is personal and non-transferable
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— sharing login credentials or operating multiple accounts from one identity is not permitted and may result in account suspension. All balances are held in Malaysian Ringgit (RM). Any dispute arising from account activity will be addressed through the contact channels we publish, and the resolution
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process follows the jurisdiction applicable where local law permits this service. If a specific clause conflicts with local law in your region, that clause is read down to the extent required — the remaining terms continue in full effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Policy Commitments

We keep account data, payment records, and session history according to the retention schedule in our privacy policy. Below are the four areas we consistently enforce — each one directly tied to how your account operates day to day.

Data Retention

Account transaction records — including Touch 'n Go eWallet, Boost, and GrabPay deposit logs — are retained for the period required under applicable regulations. You may request a copy via email.

Account Security

Login sessions use OTP verification. If unusual activity is detected on your account, we will lock access and contact you through your registered email before restoring it.

Cookie and Session Policy

We use session cookies to maintain your lobby state and payment flow. You can manage cookie preferences in your browser settings; blocking all cookies may affect the account dashboard.

Requesting Changes

To update personal details, dispute a transaction, or request account closure, contact support via live chat or email. We aim to confirm receipt within one business day.

CONTACT CHANNELS

Reach Us About Any Terms Question

If any part of these terms is unclear, or if you need to raise a concern about your account activity, our support team handles queries through three channels. Players in George Town and elsewhere in Malaysia can reach us any time a question about account rules or payment conditions comes up.

Live Chat Start a live chat session from the account area. Our team can clarify specific clauses, payment conditions, or account status questions during active support hours.

Email Support Send a detailed query to our support address for written confirmation of any terms interpretation, account decision, or withdrawal condition affecting your account.

Account Help Centre The help section inside your account covers the most common terms questions — account limits, payment method eligibility, and how to request a review of a decision.

Frequently Asked Terms & Conditions Questions

These are the questions we see most often about how the terms apply to real account situations — from wallet deposits to account closures.

Yes. The terms cover all deposit methods, including Touch 'n Go eWallet, Boost, and GrabPay. The payment method does not change the account rules that apply to your balance or withdrawal eligibility.

We post updates on this page and may notify you through your registered contact. Continued account activity after a change is published means you have accepted the updated version.

Depending on the breach, we may suspend access, withhold a pending withdrawal pending review, or close the account. We will contact you through your registered email with the reason and any next steps.

Access depends on local law and is available where local law permits. If you are in a region where this service is not permitted, account access may be restricted automatically.

Send a request to our support email from your registered address. We will confirm receipt and provide the data within the timeframe required under applicable regulations.

Your account is for your use only. Sharing login details, letting another person fund your account, or operating more than one account under the same identity breaches these terms and may lead to suspension.

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