Reference

How 8lucky Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit, or contact our support team — and how we protect it.

Account data handled securelyPayment data stays privateNo data sold to third partiesYou can request your data anytimeTouch 'n Go eWallet, Boost, GrabPay transactions covered

Explore the Lobby Read FAQ

What Data We Collect and Why We Use It

8lucky Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, contact details and account credentials. When you make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, the payment reference and transaction amount are logged against your account — we do not store your full wallet

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credentials or PIN. Device data such as your browser type and IP address is recorded to detect unusual login activity and keep your account secure. We also use your email or phone number to send account-related messages, such as deposit confirmations or security alerts. Session data
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— how you navigate between our lobby pages — is collected in aggregate and does not identify you personally. We keep your data for as long as your account is active and for any period required by applicable regulation. You can request a copy of your
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personal data or ask us to correct inaccurate records by contacting our support team directly. Access to this platform and the rights described in this policy are subject to where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review what data we hold, ask for a correction, or raise a concern about how your information has been handled, our support team is the right starting point. Reach us through any of the channels below and we will respond to privacy-related requests as a priority.

Live Chat Open the chat window from any page on 8lucky. Describe your privacy request and a support agent will handle it directly without routing through a general queue.

Email Support Send your request to our support address listed in the Contact section of your account dashboard. Include your registered email so we can verify your identity before acting on any data request.

Account Dashboard Log in, head to Account Settings, and use the Data Request option to submit a formal access or correction request. We acknowledge all submissions within two business days.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply standard security measures across account data, payment records, and communication history. Data access inside the platform is restricted to the teams that need it — support agents, payment processors and account security — and not shared beyond those functions. Players in George Town and across Malaysia interact with the same data framework.

Encrypted Account Storage

Account credentials and personal details are stored with encryption. When you log in, your session is verified through a one-time code sent to your registered phone number to confirm it is you.

Cookie Use and Control

We use session cookies to keep you logged in and analytics cookies to understand aggregate usage patterns. You can adjust cookie preferences through your browser settings at any time without losing account access.

Payment Data Boundaries

Transaction records tied to Touch 'n Go eWallet, Boost, or GrabPay deposits are kept in your account history. We do not share individual payment records with advertising networks or unrelated third parties.

Data Retention and Deletion

We keep your data while your account is active. If you close your account, we retain only what regulation requires for the mandated period, then remove your personal records from our active systems.

Common Questions About Your Privacy Rights

Below are the questions we hear most often from our account holders about how their data is used, stored, and managed. If your question is not covered here, reach us via live chat or the email listed in your dashboard.

We collect your name, email address, phone number, and the device details recorded at registration. Payment method references such as your Touch 'n Go eWallet transaction ID are also linked to your account profile.

We share data only with payment processors needed to complete your transactions — such as when a Boost or GrabPay deposit is verified. We do not sell your personal information to advertisers or unrelated third parties.

Log in and go to Account Settings, then use the Data Request option. You can also contact support via live chat or email. We verify your identity first, then provide your data summary within a reasonable timeframe.

Yes. Submit a correction or deletion request through your account dashboard or via support. Deletion requests are fulfilled subject to any retention periods required by applicable law in your region.

We use session cookies to keep your account active and analytics cookies in aggregate form. You can manage or block cookies in your browser settings. Blocking analytics cookies does not affect your ability to log in or make deposits.

Transaction references are recorded against your account and stored with encryption. We do not hold your wallet PIN or full account credentials — those remain within the Touch 'n Go eWallet or Boost environment.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoLonghouse Fortune Slots InfoFAQ

How 8lucky Handles Your Personal Information

How to Reach Us About Your Privacy

How We Protect and Manage Your Information

Encrypted Account Storage

Cookie Use and Control

Payment Data Boundaries

Data Retention and Deletion

Common Questions About Your Privacy Rights

01 What personal information does 8lucky collect when I open an account?

02 Does 8lucky share my data with other companies?

03 How can I see the data 8lucky holds about me?

04 Can I ask 8lucky to correct or delete my personal information?

05 How does 8lucky handle cookies and what choices do I have?

06 Is my payment data secure when I deposit via Touch 'n Go eWallet or Boost?

Privacy Policy

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